Still need help? Go to Microsoft Community. Lync 2013/Skype for Business 2015: %UserProfile%\AppData\Roaming\Microsoft\Office\15.0\Lync.Hope this helps Let us know if you need further assistance. You need to sign in using an email address. You cannot sign in to Skype using live: ID. Your Skype Name using your phone or desktop app is under your profile name. Skype for Business 2016: %UserProfile%\AppData\Roaming\Microsoft\Office\16.0\Lync For a Skype account that was created using a phone number, then it will be in the form of live:alphanumeric characters.Locate the Roaming application data folder: On the status page, find the Signing into Skype service. In case of error, verify Skype for Business and Outlook processes are stopped before deleting the folder. Visit the Skype support website then navigate to the status page to view the current status of Skype services. Lync 2013/Skype for Business 2015: %LocalAppData%\Microsoft\Office\15.0\Lyncĭelete the folder with the name matching your SIP address.Skype for Business 2016: %LocalAppData%\Microsoft\Office\16.0\Lync.For example: File Explorer and locate the Local application data folder:
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